Overview
The OrderChangeRQ/OrderViewRS allows to change and cancel an existing order. The scope of these elements is defined in the following section.
Click here to view the OrderChange Technical Specification
Current scope
Are considered in the scope of the current NDC release:
- Addition of ancillaries to existing order.
- Addition of seats to existing order.
- Payment of an existing order.
- Only one form of payment is accepted per transaction.
- The only accepted form of payment are Cash and Credit Card. In case of Credit Card payment, it is possible to use a preauthenticated card (3dsv2).
- Change of a paid order with instant payment.
- Change of an unpaid order (without payment).
- Confirmation of OB fees reprice for an existing order (unpaid).
- Update of an existing order (unpaid) pricing info when the priceGuaranteeTimeLimt is exceeded.
- Order divide (only for unpaid orders).
- Cancellation of the order:
- Documents are either voided or refunded.
- All services of the Air order Item are deleted.
- Modification of Travel Agency Contact Information (add and delete).
Out of scope
- Payment with AMOPs, vouchers are not supported, as multi-fop payment.
- Order divide for paid orders.
- Change of the ancillaries or seats in an existing order.
- In case of order cancellation, documents can't be voided after a reissuance, but only refunded.
- In case of order cancellation, the refund is not allowed when the document refund amount is 0 (it might happen for infants).
- Modification of Travel Agency Contact Information: The update action is not supported.