Overview
The OrderReshop returns new offers corresponding to a change requested on a given order. Two main functionalities are covered:
- Modify an existing Order: Add/delete bounds of Air Offer Items.
- Cancel an existing Order: allow the user to cancel the full paid Order. (Informative Refund/Void service).
Click here to view the OrderReshop Technical Specification
In scope
Order list supports two different search criteria:
- Reshop of an existing unpaid order to change the air order item.
- Journey types supported: one way, round trip, open jaws, complex/multisegment.
- The reshop results can be processed in One-Way Display (OWD) and Itinerary (ITI) modes.
- Reshop of an existing paid order to change the air order item.
- Journey types supported: one way, round trip, open jaws, complex/multisegment.
- The reshop results can be processed in One-Way Display (OWD) and Itinerary (ITI) modes.
- Reshop of an existing paid order to delete the air order item.
- The offer returned can be used to void or refund the documents at order cancellation time (orderChangeRQ).
- A currency override can be selected in the reshop to change an existing paid order.
Out of scope
- FQTV, CLID, account codes and promo codes can't be used in the reshop input to change a paid order.
- Partial bound reshop is not supported.
- Only air items reshop is performed. Ancillary services are out of scope.
- Name change and redemption (award and upgrade/downgrade) are not supported.
- Negotiated fares (cat35) are partially supported (when selling amount is equal to the net amount).
- Combined Infant Ticket is not supported.
- In case of UNN passengers in the order, the orderReshopRQ to change a paid order is not allowed.
- Group bookings are out of scope.